Cancellation & Refund Policy

1. Cancellation Before Partner Assignment

If the customer cancels the service before a healthcare partner/professional has been assigned or confirmed for the booking, the customer will be eligible for a refund after deduction of 10% of the booking amount as an administrative and processing charge.

Refund = Amount Paid − 10% Cancellation Charge

2. Cancellation After Partner Assignment

If the customer cancels the service after a healthcare partner/professional has been assigned or confirmed but before the partner reaches the customer’s location, 50% of the booking amount will be deducted.

The remaining eligible amount will be refunded to the customer.

Refund = Amount Paid − 50% Cancellation Charge

3. Partner Has Reached the Location

If the assigned healthcare partner/professional has reached the customer’s location, the booking amount will be non-refundable.

4. Caregiver & Nursing Care — Monthly Packages

For monthly caregiver, nursing care or similar long-duration home healthcare packages, if the customer cancels after the caregiver/nurse has been confirmed or deployed, a ₹2,500 cancellation/deployment charge will be deducted.

If the caregiver/nurse has already reached the customer’s location or the service has commenced, the applicable amount may be non-refundable.

5. Services Already Commenced

Once a healthcare service has commenced, charges for services already provided, deployed or committed will generally be non-refundable.

This includes, but is not limited to:

• Nursing Care

• Caregiver/Attendant Services

• Doctor Visits

• Physiotherapy

• Emergency Services

• Diagnostic Services

• Home Sample Collection

• Medical Equipment Services

• Other Home Healthcare Services

6. How to Cancel a Service

All cancellation requests must be submitted by email to: help@yhchospital.com

The customer should mention:

• Customer Name

• Registered Mobile Number

• Booking/Service ID

• Transaction ID/Payment Reference

• Service Name

• Reason for Cancellation

Cancellation will be processed according to the service status and the applicable cancellation charges mentioned in this policy.

7. Refund Processing

Where a refund is approved, the eligible amount will normally be refunded through the original payment method.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

8. Emergency Services

Once an emergency healthcare professional or partner has been dispatched or has reached the customer’s location, the applicable booking amount will generally be non-refundable.

9. Special Circumstances

YHC Hospital may review exceptional circumstances on a case-by-case basis and may provide an alternative resolution at its discretion, subject to applicable laws and service terms.

10. Policy Updates

YHC Hospital reserves the right to update this Cancellation & Refund Policy from time to time. The latest version published on the YHC Hospital website will be applicable to future bookings.

Contact Us

YHC Hospital Pvt. Ltd.

Website: www.yhchospital.com

Email: help@yhchospital.com